“Is it going to encourage particular communities to go and get vaccinated? We support it, but is it the right way to do it?” ![]() “What are they trying to accomplish by having the mask mandate back?” she said. In addition, the mask mandate makes businesses worry that Los Angeles County is going to return capacity limits and potentially impose another lockdown, said Michelin, president of the California Retailers Association. Rachel Michelin, president of the California Retailers Association, said the employees were often caught in the middle of the mask war. Scores of store workers have faced irate, sometimes screaming mask foes, some of the interchanges posted to social media. A Ralphs employee in Mid-Wilshire was rammed with a shopping cart after asking a customer to wear a mask or leave the store. In Van Nuys, a Target worker was punched and left with a broken arm last year after confronting two customers who refused to cover their faces. Some workers faced violent reactions and even endured injuries while trying to enforce the rules. Since the beginning of the pandemic, business owners and their employees often became major enforcers of government restrictions, putting their own safety and well-being at risk. “You just have to make a joke of it because you can see people roll their eyes or they say something and you’re just like, ‘Sorry, we just want to keep everyone safe,’” she said.Īs Los Angeles County rolled out its new mask rule, which went into effect over the weekend followed by a spike in COVID-19 cases brought by the highly contagious Delta variant, businesses are forced to figure out whether and how to enforce rules on masks. ![]() (Photo by Andy Holzman, Contributing Photographer)Ītika Enciso strives for excellent customer service, but when a client walks into Studio Blo, her North Hollywood beauty salon, before greeting them, she stops them and asks to put on their masks. Enciso runs her business, Studio Blo inside Pout Beauty Bar in North Hollywood. Atika Enciso discusses how business owners deal with shoppers who refuse to wear masks, what directions they give to their employees and whether their employees express concerns about enforcing public health guidelines and dealing with difficult customers.
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